Privacy Policy
Your privacy matters to us. This comprehensive policy explains how Innovaris Edge collects, uses, and protects your personal information in accordance with Thailand's Personal Data Protection Act and international standards.
Information We Collect
Personal Information
When you register for our finance learning programs, we collect your name, email address, phone number, and educational background. This information helps us tailor our deep learning courses to match your current knowledge level and career goals.
Technical Data
Our systems automatically collect IP addresses, browser types, device information, and usage patterns. This technical data helps us maintain platform security and improve user experience across our learning management system.
Learning Progress
We track your progress through courses, quiz results, assignment submissions, and interaction with learning materials. This educational data helps us provide personalized learning recommendations and identify areas where additional support might be beneficial.
We collect information directly from you when you create accounts, enroll in programs, or contact our support team. Additionally, we gather data through cookies and similar technologies to enhance your learning experience and platform functionality.
How We Use Your Information
Your information serves several important purposes in delivering quality financial education services. We use personal data to create and maintain your learning profile, process course enrollments, and communicate important updates about your programs.
- Delivering personalized learning experiences based on your progress and preferences
- Sending course updates, assignment reminders, and educational newsletters
- Processing payments and managing your account billing information
- Providing technical support and responding to your inquiries
- Analyzing learning patterns to improve our educational content and methods
- Ensuring platform security and preventing unauthorized access
- Complying with legal requirements and regulatory obligations
We never use your personal information for automated decision-making that could significantly impact your educational opportunities. All course recommendations and progress assessments involve human oversight from our educational team.
Data Sharing and Third Parties
Innovaris Edge maintains strict controls over data sharing. We work with carefully selected partners who help us deliver educational services, but we never sell your personal information to third parties.
Service Providers
We share limited data with trusted service providers who assist with payment processing, email communications, cloud hosting, and learning management systems. These partners operate under strict contractual obligations to protect your information and use it only for specified purposes.
Educational Partners
When offering joint programs or certifications with other educational institutions, we may share relevant academic progress information. These partnerships always require explicit consent and serve legitimate educational purposes.
Legal Requirements
We may disclose personal information when required by Thai law, court orders, or regulatory authorities. In such cases, we limit disclosure to the minimum necessary information and notify affected users when legally permitted.
Your Privacy Rights
Under Thailand's Personal Data Protection Act (PDPA) and international privacy standards, you have comprehensive rights regarding your personal information. We've designed simple processes to help you exercise these rights effectively.
Access Rights
Request copies of all personal data we hold about you, including learning records, account information, and communication history. We provide this information within 30 days.
Correction Rights
Update or correct any inaccurate personal information in your account. You can make most changes directly through your student portal or contact our support team.
Deletion Rights
Request deletion of your personal data, subject to legal requirements and legitimate business needs. We maintain some records for regulatory compliance.
Portability Rights
Receive your learning data in a structured, machine-readable format for transfer to other educational platforms or personal use.
To exercise any of these rights, contact our Privacy Officer using the information provided below. We respond to all requests within the timeframes required by applicable law and provide clear explanations of any limitations or requirements.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our security framework includes both technical and organizational safeguards designed to maintain data integrity.
Technical Safeguards
All data transmission occurs over encrypted connections using industry-standard TLS protocols. Personal information is stored in secure databases with access controls, regular security audits, and monitoring systems that detect suspicious activities.
Access Controls
Employee access to personal information is strictly limited based on job requirements. Staff members receive regular privacy training and must sign confidentiality agreements. We maintain detailed access logs and regularly review permissions.
Incident Response
In the unlikely event of a data breach, we have established procedures to contain the incident, assess the impact, and notify affected individuals and relevant authorities as required by law. Our incident response team conducts regular drills to ensure readiness.
International Data Transfers
Some of our technology partners and service providers are located outside Thailand. When transferring personal data internationally, we ensure adequate protection through approved mechanisms such as standard contractual clauses or adequacy decisions.
For students accessing our platform while traveling or residing in other countries, we maintain consistent privacy protections regardless of your location. Data processing activities always comply with both Thai privacy law and applicable local regulations.
Data Retention and Deletion
We retain personal information only as long as necessary for legitimate business purposes, legal compliance, or dispute resolution. Different types of data have varying retention periods based on their purpose and legal requirements.
- Account information: Retained while your account remains active plus 7 years for tax purposes
- Learning records: Maintained for 10 years to support certification verification
- Communication records: Kept for 3 years for customer service improvement
- Technical logs: Automatically deleted after 2 years unless needed for security investigations
- Marketing preferences: Retained until you withdraw consent or request deletion
When personal information reaches its retention limit, we securely delete or anonymize the data using industry-standard methods. Some information may be retained in anonymized form for research and improvement purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality, analyze usage patterns, and provide personalized experiences. You can control cookie preferences through your browser settings, though some features may be limited if you disable certain cookies.
Essential Cookies
These cookies are necessary for basic website functionality, including user authentication, security features, and maintaining your session as you navigate between pages.
Analytics Cookies
We use analytics tools to understand how users interact with our platform, which helps us improve course content and user experience. This data is aggregated and doesn't identify individual users.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated to users through email notifications and prominent website notices at least 30 days before implementation.
Minor updates, such as clarifications or contact information changes, may be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Contact Our Privacy Team
If you have questions about this privacy policy or want to exercise your privacy rights, our dedicated privacy team is ready to help. We respond to all privacy inquiries within 5 business days.
For general inquiries about our educational programs, please contact our main support team at contact@innovarisedge.com. Privacy-specific questions should be directed to the privacy email address above for faster response times.